(DOWNLOAD) "Quality Uncertainty and Perception" by Lalit Wankhade & Balaji Dabade # Book PDF Kindle ePub Free
eBook details
- Title: Quality Uncertainty and Perception
- Author : Lalit Wankhade & Balaji Dabade
- Release Date : January 16, 2010
- Genre: Business & Personal Finance,Books,Professional & Technical,Engineering,Management & Leadership,Marketing & Sales,
- Pages : * pages
- Size : 1988 KB
Description
The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.
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